Consumer Law

Our diverse clientele, operating under Japanese consumer law, navigate a broad spectrum of regulations, including those relating to:

・　Personal safety (e.g., Product Liability Act, Consumer Product Safety Act, Food Sanitation Act)
・　Consumer transactions (e.g., Consumer Contract Act, Act on Specified Commercial Transactions, Installment Sales Act)
・　Consumer protection in representations and premiums (e.g., Act against Unjustifiable Premiums and Misleading Representations)
・　Personal information (e.g., Act on the Protection of Personal Information)

These areas often intersect, requiring companies to report to or respond to investigations by administrative agencies. With ongoing judicial precedents, administrative penalties, and new legislative measures for consumer protection, we provide our clients with up-to-date information and practical solutions.

Mori Hamada is experienced with consumer-related laws and current administrative law enforcement practices, offering support across a broad spectrum of legal matters, including advertising and premiums regulations, compliance structures, drafting and revising terms of use, warranty policies, consumer agreements, product safety, recall management, and dispute prevention and resolution. Our lawyers are experienced in interacting with governmental authorities, managing reporting, and responding to investigations and disclosures. As consumer-related laws frequently evolve, we continuously update our knowledge on new laws and guidelines to ensure our clients receive the most current and effective support.